Your Opinion Matters! 

Wharton County Electric Cooperative strives to provide the best member service each and every day. Comments, questions, and concerns from our membership are always welcome and often serve as a springboard for new and better services.

This month, WCEC is conducting a member satisfaction survey.

The survey is being conducted by ACSI, the American Customer Satisfaction Index. 

“This will be our first time partnering with ACSI,” WCEC GM/CEO Gary Raybon states. “They are a national organization specializing in consumer satisfaction. We look forward to hearing from our members and hope for honest opinions to help us grow as a cooperative.”

Survey questions range from overall member satisfaction to how reliable our services are to member feedback on ancillary services such as the Internet, energy solutions, and power sources. A random selection of members has been chosen to receive an email with an invitation to complete the survey.

We ask that you, our members, participate if selected. Your opinion helps shape the future of WCEC.

For any questions about the survey, please call 979-543-6271.

SAMPLE SURVEY INVITATION EMAIL FROM ACSI