A MESSAGE FROM YOUR GENERAL MANAGER/CEO

GARY RAYBON

WCEC’s Member Satisfaction is Stronger Than Ever

We asked for your feedback, and we got it!

Wharton County Electric Cooperative completed its triennial member satisfaction survey, where over 2,800 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States.

For 2025, WCEC received an ACSI score of 90 on a 100-point scale.¹ WCEC’s score is higher when compared to publicly measured investor-owned utility scores reported in the syndicated 2025 ACSI Energy Utility Study and places WCEC 16 points higher than the average investor-owned utility score of 74, as well as 15 points higher than the municipal utilities score of 75, per the industry ratings. For more information, please visit https://theacsi.org/industries/energy-utilities/.

We are honored to see our efforts reflected in such a strong score. This is more than a number—it reflects the trust our members place in us and our team’s commitment to serve them with excellence every day.

The survey reveals that members are highly satisfied with the courtesy and friendliness of our staff, the reliability of our electric service, and our prompt restoration efforts following an outage.

We credit our strong score to the dedication of our employees, our investment in system upgrades and maintenance, and our commitment to keeping members informed and involved. We strive to maintain a strong local presence and invest in community organizations that reflect cooperative principles.

Everything we do begins and ends with our members. I’ve always said being local matters. Our members aren’t just customers—they’re our neighbors. That personal connection makes a big difference, and we’re proud to be a part of the communities we serve.

All WCEC employees take great pride in delivering reliable service while being responsive and accessible to our members. Whether through our mobile app, social media, or just a friendly voice on the phone, we want to make it easy for our members to connect with us.

This recognition inspires us to continue improving, stay connected to our communities, and deliver clear communication and safe, reliable power to our members.

If you have questions, comments, or suggestions for improvement, do not hesitate to give me a call.

_{1 Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data collected between May 1, 2025, and May 13, 2025. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.}